Shipping policy

Shipping Policy

Last updated: 6 September 2026

At Brush Hour, we aim to make delivery as simple and reliable as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Times

Estimated delivery:

Major metropolitan areas: 2-5 business days
Other areas: 3-7 business days
Remote areas: 5-10 business days

These are estimates and not guaranteed delivery dates.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on your delivery address and applicable shipping options.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Incorrect Address

Please ensure your delivery address is correct before completing your order.

Brush Hour cannot be responsible for additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.

Delayed Deliveries

Courier delays can occasionally occur due to weather, public holidays, high-volume periods, incorrect addresses or circumstances outside our control.

If your order appears significantly delayed, please contact us at brushourco@outlook.com

Lost or Damaged Orders

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

We will investigate the matter and assist you with the appropriate resolution.