Refund policy

Refund & Returns Policy

Last updated: 6 September 2026

We want you to be happy with your Brush Hour purchase.

Returns

If you wish to return an eligible product, please contact us at brushourco@outlook.com within 30 days of receiving your order.

The product may need to be:

• Unused
• In its original condition
• Returned with its original packaging
• Accompanied by proof of purchase

Hygiene Products

For health and hygiene reasons, certain hair, beauty or personal-care products may not be eligible for return once opened, used or removed from their hygienic packaging, except where applicable consumer law provides otherwise.

Faulty or Damaged Products

If you receive a product that is defective, damaged or incorrect, contact us at [support email] with your order number and photographs of the issue.

We will assess the issue and, where appropriate, arrange a replacement, repair or refund.

Change of Mind

Change-of-mind returns are subject to the conditions stated above and any applicable consumer rights.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method where possible.

Processing times may depend on your payment provider or bank.

Shipping Costs

Where a return is approved because we supplied an incorrect, damaged or defective product, Brush Hour will provide instructions regarding the applicable return shipping arrangements.

For other returns, return shipping costs may be the customer’s responsibility where permitted by law.

Non-Returnable Items

Items that have been used, damaged through misuse, or returned without required components or packaging may not qualify for a return, subject to applicable consumer rights.

Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer rights that apply to you under South African law.